Your privacy and security is a priority for us and we are fully committed to safeguarding the privacy of our website visitors and service users.
This policy will explain how we collect, process, manage, and store your details, and how your rights are adhered to, as well as providing the appropriate contact information should you wish to remove your personal data at any time.
How we collect, process, manage and store your personal dataCustomer Orders
When processing a customer order for a product online or in store, we may collect customer information including name and email address, and your shipping and billing address where applicable. We will ask you to provide this information online at our “checkout page”, or in store at the checkout before you finalize your purchase with payment.
This information may be used to contact customers with updates about the status of their order, the option to review your purchase and shopping experience, and to let you know about other relevant products and services that we offer.
This information is stored securely by our website provider Shopify, and our POS system VendHQ and Back-Office system Veeqo (see section 4.5 for details). A history of products ordered by each customer will be retained for our records. We also share some order information with Feefo, the leading customer reviews service who may contact you independently to review our service and your purchase. This order history is not shared with any other third parties, and customers can access their details and order history by logging into their account on our website, or by contacting us at email@example.com.
At any time customers can easily withdraw their consent and request the removal of all information held if required by contacting us at firstname.lastname@example.org.Uncompleted Purchases
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you do not wish to receive further emails of this kind, we will give you a simple opportunity to opt-out within the email. Your privacy means a lot to us and we will stop sending you these communications right away if requested.Accounts
You can sign up for an account on our website if you wish. This is great news for us because it confirms your interest in our store. It’s also great news for you because it makes your shopping experience swifter and more convenient. We will remember your customer information so that when you decide to buy our products, you do not have to provide all of your details over again - you just have to log-in.
We occasionally send our subscribers newsletters about upcoming events, promotional offers, and information about lessons and workshops. Online visitors can choose to subscribe to our newsletters using an automated process where they give their explicit permission by opting in with a tick-box at the check-out, or by choosing to enter their email details at the prompt on our front page or pop-up window. Visitors to our physical store can also subscribe to our newsletters by entering their name and email details directly on our in-store mailing list.
The type and content of newsletter messages subscribers receive is clearly outlined at each point of subscription. Subscribers’ personal details are collected, processed, managed and securely stored in accordance with the regulations detailed in this policy. At any time subscribers can easily withdraw their consent and request the removal of all information held by clicking the "Unsubscribe" link in our emails or by contacting us at email@example.com.
How long do we keep your data?
We keep your data for as long as you hold an account with us or for as long as you wish to subscribe to our newsletter. We may also need to keep your data for as long as it is necessary to fulfil any legal or tax related obligation to which we are subject (see section 6 for details).
How we adhere to your rightsAccess Your Details or Unsubscribe
You can access any of your details that we hold, or unsubscribe at any time by any of the following methods:
- Log into your account on our website if you have one
- Click the ‘Unsubscribe’ button in our email messages
- Email us at firstname.lastname@example.org
Third Party Services we use to run our business and website
We use an external provider to run our store, Shopify. Shopify is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.Online Payment - Paypal, Shopify
Our online store is PCI-DSS compliant and we use the following accredited Payment Gateways Paypal, Worldpay & Stripe to process your credit card information. We do not keep any card payment details on file.Order Processing and Shipping - Veeqo, VendHQ & Courier Services
We use third party back office solutions Veeqo and VendHQ to process your orders and to offer you the most competitive shipping rates available. You can read their respective privacy policies at https://www.veeqo.com/privacy and https://www.vendhq.com/uk/privacy-policy. To ensure swift and secure delivery of your purchase we also need to share your delivery information with third party courier and delivery services.Online Reviews Service - Feefo
Some of the services we use are located outside the EU. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
We do this in order to:
- Remember who you are after you log in so that you do not need to authenticate at each click;
- Monitor if our website is running with the high performance we are dedicated to providing;
- Let you browse between products without having to start back from the home page at each click;
- Remember if you put something in your shopping cart before you decide to checkout;
- Control that your data is processed securely;
- Advertise relevant products that you might be interested in;
You can control or disable cookies at any time through your web browser options or control panel. It is worth noting that without enabling this mechanism and these kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.
Cookies & Analytics from our service providersGoogle Analytics
We use Google Analytics to better understand how visitors use our website. To do this our site places cookies on web browsers that are used to access it. Data collected by our website's cookies is stored for 14 months (Google Analytics' minimum). You can control or disable cookies at any time through your web browser options or control panel. Read more about how Google Analytics safeguards your data here.Lucky Orange
℅ Duke of Uke
88 Cheshire Street