Your privacy and security is a priority for us and we are fully committed to safeguarding the privacy of our website visitors and service users. We have kept this policy as short and easy to read as possible. It outlines our core principles and our commitment to the GDPR.
This policy will explain how we collect, process, manage, and store your details, and how your rights are adhered to, as well as providing the appropriate contact information should you wish to remove your personal data at any time.
Our primary address is:
School of Uke, 88 Cheshire Street, London, E2 6EH, United Kingdom.
How we collect, process, manage and store your personal data
When processing a customer order online using schoolofuke.co.uk or in store, we may collect customer information including name and email address, and your shipping and billing address where applicable. We will ask you to provide this information online at our “checkout page”, or in store at the checkout before you finalise your purchase with payment.
This information may be used to contact customers with updates about the status of their order, the option to review your purchase and shopping experience, and to let you know about other relevant products and services that we offer.
This information is stored securely on our website database. All connections between browser and server are encrypted via an SSL certificate, using the latest TLS 1.2 security protocol maintained to ecommerce standards. A history of products ordered by each customer will be retained for our records. This order history is not shared with any other third parties, and customers can access their details and order history by logging into their account on our website, or by contacting us at firstname.lastname@example.org or email@example.com.
You can sign up for an account on our website if you wish. This is great news for us because it confirms your interest in our store. It’s also great news for you because it makes your shopping experience swifter and more convenient. We will remember your customer information so that when you decide to buy our products, you do not have to provide all of your details over again – you just have to log-in.
Duke of Uke and School of Uke Newsletters
We occasionally send our subscribers newsletters about upcoming events, promotional offers, and information about our School of Uke lessons and workshops. Online visitors can choose to subscribe to our newsletters using an automated process where they give their explicit permission by opting in with a tick-box at the check-out, or by choosing to enter their email details at the prompt on our front page footer or pop-up window. Visitors to the Duke of Uke/School of Uke physical store can also subscribe to our newsletters by entering their name and email details directly on our in-store mailing list. The type and content of newsletter messages subscribers receive is clearly outlined at each point of subscription.
Subscribers’ personal details are collected, processed, managed and securely stored in accordance with the regulations detailed in this policy. At any time subscribers can easily withdraw their consent and request the removal of all information by clicking the ‘Unsubscribe’ link in our emails, or by contacting us at firstname.lastname@example.org or email@example.com.
How long do we keep your data?
We keep your data for as long as you hold an account with us or for as long as you wish to subscribe to our newsletter. We may also need to keep your data for as long as it is necessary to fulfil any legal or tax related obligation to which we are subject.
How we adhere to your rights
Access Your Details or Unsubscribe
You can access any of your details that we hold, or unsubscribe at any time by any of the following methods:
- Log into your account on our website if you have one;
- Click the ‘Unsubscribe’ button in our email messages;
- Email us at firstname.lastname@example.org or email@example.com
Third Party Services we use to run our business and website
Third Party Services
Online Payment – Paypal, Worldpay, Stripe
Our online store is PCI-DSS compliant and we use the following accredited Payment Gateways Paypal, Worldpay & Stripe to process your credit card information. We do not keep any card payment details on file.
Online Reviews Service – Feefo
Our Email Marketing Service – Mailchimp
Third Party Services Located Outside the EU
Some of the services we use are located outside the EU. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
Cookies & Analytics
We do this in order to:
- remember who you are after you log in so that you do not need to authenticate at each click;
- monitor if our website is running with the high performance we are dedicated to providing;
- let you browse between products without having to start back from the home page at each click;
- remember if you put something in your shopping cart before you decide to checkout;
- control that your data is processed securely;
- advertise relevant products that you might be interested in;
You can control or disable cookies at any time through your web browser options or control panel. It is worth noting that without enabling this mechanism and these kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.
Cookies & Analytics from our service providers
We use Google Analytics to better understand how visitors use our website. To do this our site places cookies on web browsers that are used to access it. Data collected by our website’s cookies is stored for 14 months (Google Analytics’ minimum). You can control or disable cookies at any time through your web browser options or control panel. Read more about how Google Analytics safeguards your data here.
This website is owned by Duke of Uke Ltd and operated by its group of related companies.
Our group of related companies and websites consists of Duke of Uke Ltd, dukeofuke.co.uk, dukeofuke.com, School of Uke, schoolofuke.co.uk, Duke Ukulele Co.
Duke of Uke Ltd is registered in England and Wales under company registration number 05439504. Our registered office is at Archer House Britland Estate, Northbourne Road, Eastbourne, East Sussex, BN22 8PW.
School of Uke Ltd is registered in England and Wales under company registration number 10592173. Our registered office and primary place of business is at 88 Cheshire Street, London, E2 6EH.
by post: School of Uke, 88 Cheshire Street, London, E2 6EH;
by telephone: +44(0)2035839728
by email: firstname.lastname@example.org